Frequently Asked Questions

Frequently Asked Questions.

Orders & Payments

What payment methods do you accept?

We accept the payment methods displayed at checkout. All payments must be completed in full before an order is processed.

In which currency are prices displayed?

All prices on our website are displayed in Canadian Dollars (CAD) unless stated otherwise.

Will I receive an order confirmation?

Yes. After placing your order, you will receive a confirmation email with your order details. If you do not receive this email, please check your spam folder or contact us.

Can I change or cancel my order?

If your order has not yet been processed or shipped, we may be able to modify or cancel it. Please contact us as soon as possible for assistance.

Shipping & Delivery

Do you ship internationally?

Yes, we offer international shipping. Shipping availability, costs, and delivery times may vary depending on your location.

How long does delivery take?

Delivery times vary by location and shipping method, but most orders arrive within 3 to 7 business days.

Will I have to pay customs duties or import taxes?

For international orders, customs duties, import taxes, or additional fees may apply. These charges are the responsibility of the customer and are determined by local authorities.

Returns & Refunds

What is your return policy?

Returns are accepted in accordance with our Returns & Refund Policy. Items must be unused and in their original condition. Please refer to our returns page for full details.

How long does it take to receive a refund?

Once a return is approved and received, refunds are processed to the original payment method. Processing times may vary depending on your payment provider.

Products & Care

Are your knives authentic Laguiole products?

We offer high-quality Laguiole-style knives crafted with attention to detail and craftsmanship. Product descriptions provide specific information about materials and features.

How should I care for my knife?

To maintain your knife, we recommend hand washing only, drying immediately after use, and storing it in a dry place. Avoid dishwashers to preserve materials and sharpness.

Customer Support

How can I contact customer service?

You can contact us via our contact form on the website. We’re happy to assist with any questions or concerns.

What are your support hours?

Our customer support team is available Monday to Friday, 9:00 AM – 5:00 PM (Eastern Time, Canada).

How long does it take to receive a response?

We aim to respond to all inquiries within 24 hours on business days.

Billing & Security

Is my payment information secure?

Yes. All transactions are processed using secure, encrypted payment systems to protect your personal and payment information.

What should I do if I notice a billing error?

If you believe there is an error with your billing, please contact us as soon as possible so we can assist you.

Laguiole US