Your satisfaction is our priority. If something isn’t right, we’re here to help.
How to Return an Item
To start a return, contact us via email at info@laguioledumonde.com before sending any products back. Our support team will provide step by step return instructions.
Returns sent without prior authorization may not be accepted.
Return Conditions
Return requests must be made within 10 days of delivery.
Items must be unused and in original condition, including all packaging, accessories, and documentation (if applicable).
Return Shipping
Return shipping costs are the responsibility of the customer.
We can generate a return shipping label upon request, but shipping fees remain at your expense.
Defective or Faulty Items
Any defective item is accepted with no questions asked.
We offer a full refund or replacement, your choice, hassle free.
We only take returns from unused or defective products.
Processing & Inspection Time
All returns are inspected upon arrival.
Processing time for returns and refunds is 10 business days from the moment your return arrives at our facility.
Refunds
Once inspected and approved, refunds are issued to your original payment method.
Depending on your provider, refund completion can take 3 to 10 business days after approval.
Notifications
All return updates, approvals, or issues are communicated via email.
Order Cancellation
Orders can be cancelled free of charge any time before shipment.
Non Returnable Items
Items marked as final sale at checkout are not eligible for return.
Customized or engraved products (if applicable) are not eligible unless defective.
