Customer service
A question about your order, a return or which knife belongs on your table? Call, text or mail us.
Have a question about one of our hand-forged knives, need help choosing the right piece, or want an update on your order? We’d love to hear from you. Our team is based right here in Stratford, Ontario, and typically replies within 1 business day.
You help us a lot by adding:
Choose whichever way suits you best, we’re a small, dedicated team and every message gets a real, personal reply.
The fastest route for an order that is already on its way, or when you need advice before you buy.
Send us a photo of your knife or packaging and we will look at it right away.
For questions that need a bit more detail, invoices and business quotes.
See the status of your shipment, download your invoice or start a return yourself.
Nine out of ten questions are about delivery, returns or maintenance. Chances are yours is answered here right away.
Call or email us, we’re happy to help you find the right knife or pick the perfect gift for someone who loves to cook. No obligation, no sales talk.
