Customer service
Warranty & Complaints
At Laguiole du Monde, every knife is made to last a lifetime. If something isn't right, we make it right.
Shipping, at a glance
The three things most customers ask about first.
Order processing time
All orders are processed within 2–3 business days. Orders placed on weekends or holidays are processed the next business day. If we experience delays due to high order volume or inventory checks, we’ll notify you by email.
Shipping methods & delivery times
Standard and expedited shipping options are available at checkout. Delivery times vary by location and method, most orders arrive within 3–7 business days. Tracking information is provided for every shipment.
Shipping costs
Fees are calculated at checkout based on your location and selected shipping method. Any import duties, taxes, or customs fees are the customer’s responsibility.
5-Year Warranty
Every knife comes with a 5-year warranty covering all manufacturing defects: blade, handle, spring and mechanism.
- Free repair or replacement on any defect
- Damaged on arrival? Fully covered — we replace it, no questions asked
- Not covered: normal wear, misuse, or damage from improper care (dishwasher, dropping, forcing the blade)
Complaints
Something wrong with your order or your knife? Send us a message with your order number and a photo of the issue.
- We respond within 2 working days
- Most cases are resolved with a straight replacement
- Email: info@laguioledumonde.com
Frequently asked questions
Nine out of ten questions are about delivery, returns or maintenance. Chances are yours is answered here right away.
How to claim
- Email us with your order number, a short description and a photo
- We confirm the claim and send return instructions (if needed)
- You receive a repair, replacement or refund
Your statutory consumer rights remain unaffected.
