We accept the payment methods displayed at checkout. All payments must be completed in full before an order is processed.
All prices on our website are displayed in Canadian Dollars (CAD) unless stated otherwise.
Yes. After placing your order, you will receive a confirmation email with your order details. If you do not receive this email, please check your spam folder or contact us.
If your order has not yet been processed or shipped, we may be able to modify or cancel it. Please contact us as soon as possible for assistance.
Shipping & Delivery
We currently only ship to Canada. Unfortunately, we do not offer shipping to other countries at this time.
Delivery times vary by location and shipping method, but most orders arrive within 3–7 business days after processing. You can choose standard or expedited shipping at checkout.
Since we currently only ship within Canada, no customs duties or import taxes apply to your order.
Returns & Refunds
Returns are accepted in accordance with our Returns & Refund Policy. Items must be unused and in their original condition. Please refer to our returns page for full details.
Once a return is approved and received, refunds are processed to the original payment method. Processing times may vary depending on your payment provider.
Products & Care
Yes, we offer high-quality Laguiole-style knives crafted with attention to detail and craftsmanship. Product descriptions provide specific information about materials and features.
To maintain your knife, we recommend hand washing only, drying immediately after use, and storing it in a dry place. Avoid dishwashers to preserve materials and sharpness.
Customer Support
You can contact us via our contact form on the website. We’re happy to assist with any questions or concerns.
Our customer support team is available Monday to Friday, 9:00 AM – 5:00 PM (Eastern Time, Canada).
We aim to respond to all inquiries within 24 hours on business days.
Billing & Security
Yes. All transactions are processed using secure, encrypted payment systems to protect your personal and payment information.
If you believe there is an error with your billing, please contact us as soon as possible so we can assist you.
